Frequently asked questions

A device that can run an IPTV player app (Fire TV Stick, Android or Google TV, Apple TV, a Samsung or LG smart TV, a phone, or a computer) and an internet connection of about 10 Mbps per HD stream. Setup guides

No. You use a standard player such as TiviMate, IPTV Smarters Pro or IBO Player. Your login works in any of them, so you can switch apps whenever you like.

Usually within minutes of payment, by email. Bank transfers can take longer to clear. If nothing arrives within an hour, check spam and then message us.

By how many devices stream at the same moment. You can install the app on any number of devices, but a 1-screen plan plays on one at a time.

Credit or debit card (via a secure payment link), cryptocurrency (USDT, USDC, BTC, ETH, SOL, LTC), Rewarble gift cards, and bank transfer arranged over WhatsApp.

No. Every plan is a one-time payment. It simply ends unless you choose to renew.

Refund requests are handled under our refund policy, which explains the time limits and conditions. Refund policy

Yes. 24 hours, no card, and it doesn't turn into a paid plan. We ask for a name, email and phone number to keep it to one trial per household. Start the trial

Yes. Choose the MAG option on the trial form and enter the box's MAC address. It's printed on a sticker on the bottom of the box.

No. There's a dedicated 4K group and many 4K movies, but most live channels are broadcast in HD and play in HD. About 4K

Nine times out of ten it's Wi-Fi, a full device, or two devices sharing a 1-screen login. Our checklist fixes most cases in ten minutes. Buffering checklist

Yes. The service works on any internet connection. Hotel and mobile networks vary, so expect HD rather than 4K on the road.